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We are keen to hear from any law firms or teams whose people handle emotionally charged or challenging material (eg crime, personal injury, family disputes, medical negligence etc). We'd love to know what measures you have in place to support people and perhaps form a group to share ideas and develop guidance

Hi all!

When we look over the members survey, especially the section which asks you to look at your progress there were a couple of areas that a few people highlighted as being a bit tricky.

To help you with those we have listed them below along with some resources that might help.

"We have made performance against the Mindful Business Charter / responsible business a priority standing agenda item for all client and supplier relationship review meetings"

• Harmeston recently provided a session for us that looked at how to include the MBC in client and supplier review meetings that may be of interest, and we also have documents that look at how to start the conversation about MBC with clients, and a review meeting checklist.
• With regards to ensuring responsible business is included in procurement discussions, it may help to watch the Client Voice panel discussion from our recent Members Conference which touches on this topic, along with viewing this suggested email wording for pitches and proposals.

"Our people ask for and provide feedback to others on Charter behaviours on a regular basis"

• Look at the MBC Check in tool, or the MBC Managers toolkit, provided by Osborne Clarke for ideas on how to ensure conversations about the MBC are ongoing.

"We include working hours / availability as part of our email signatures, so people are aware of each others’ working patterns"

• To help look at email use and signatures, it may be useful to watch the Insight Session with Epigram where they gave a case study on implementing the smart meetings and communications pillar. Alternatively, both Lloyds and Mathesons have shared their email etiquette guidance, which may provide some ideas as well.

It may be that you want to speak to us or to the community to get more support to implement the MBC, which is great, and there are a couple of ways you can do that.

• The MBC Forum – where you can ask questions (and help others out with answers!) to all things MBC - so please don't be shy and get involved!
• We also hold drop-in surgery sessions for members, hosted by the executive team, where you are welcome to come along, ask any questions you might have, share where you are not doing as much as you might like to be and work out ideas and solutions. The next one is on September 8th 16:00 (GMT) and you can attend by clicking this link, or by emailing info@mindfulbusinesscharter.com to be added to the calendar invite.
• Alternatively, if you would like to speak to the executive team privately, please feel free to email us to make arrangements.

If you have any other ideas or suggestions on how people can tackle those areas, please comment below!

Hello all,

We recorded our conference and all sessions are now available.

Kindness - Graham Allcott

The business case for wellbeing - Charlotte Clegg

Demystifying therapy - Dr Rumina Taylor

Navigating rising costs from stress - Reeva Misra

AGM and Annual Members Survey Results

Generational shifts - Panel Discussion

Three year strategy - Richard Martin

The client voice - Panel Discussion

Conference finale - Shared Harmonies

To download the slides from the event - click this link.

Here is a recording of our most recent Insight Session from the 20th May with Denton's Alastair Young - Becoming a Better Leader.

Insights session from 20th May 2025

A recording of our most recent Insight Session - complete with access to the slides used in the presentation can now be viewed here.

In this session, Charlotte explained how the paper came to be and then looked at key findings including -

• The state of mental health in the legal sector
• Areas where poor mental health, as a result of work, is causing waste for businesses, including:
• Absence
• Presenteeism, low engagement and burnout
• Retention
• Risk and costly mistakes
• Areas where revenue can be increased, and business priorities protected, including:
• Meeting client demands
• The rise of AI
• Increased performance
• Recruitment
• Why traditional methods aren’t working and in fact cause more waste
• How proactive and preventative measures such as the Best Practice Guidelines, Transaction guidelines etc can address needless waste and help increase revenue.

If you have any questions, please drop them in the comments below!